FAQs

Frequently Asked Questions

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (COD) for eligible orders.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at sales@movefitindia.com or WhatsApp us for quick assistance.

Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available on select products and locations. The option will appear at checkout if available for your pin code.

Q: Will I get an order confirmation?
A: Yes, you will receive an order confirmation via email and SMS immediately after placing your order.

Shipping & Delivery

Q: How long does delivery take?
A: Standard delivery takes 5–7 business days. Express delivery (2–3 business days) is available in select cities.

Q: Do you offer free shipping?
A: Free shipping is available on orders above a certain amount. Check our current promotions at checkout for the latest offers.

Q: How do I track my order?
A: Once shipped, you'll receive a tracking link via email/SMS. You can also track your order anytime at Track Your Order.

Q: Do you ship outside India?
A: Currently, we only ship within India. International shipping will be available soon.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery for products that are unused, in original packaging, and in the same condition as received. Please visit our Return & Refund Policy page for full details.

Q: How do I initiate a return or replacement?
A: Fill out the return form on our Contact Us page with your order number, reason, and photos of the product. Our team will respond within 24–48 hours.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned product. The amount will be credited to your original payment method.

Q: What if my product arrives damaged?
A: Please contact us within 48 hours of delivery with photos of the damage at sales@movefitindia.com. We'll arrange a replacement or refund promptly.

Products

Q: Are your fitness products suitable for home use?
A: Yes! All MoveFit India products are designed specifically for home gym setups — compact, durable, and easy to use without professional installation.

Q: Do your products come with a warranty?
A: Yes, most products come with a manufacturer's warranty. Warranty details are mentioned on each product page. For warranty claims, contact us at sales@movefitindia.com.

Q: How do I know which product is right for me?
A: Each product page includes detailed specifications, usage guides, and customer reviews. You can also reach out to us on WhatsApp for personalised recommendations.

Account & Support

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track orders, view order history, and enjoy a faster checkout experience.

Q: How can I contact customer support?
A: You can reach us via:
• Email: sales@movefitindia.com
• WhatsApp: Available on our Contact Us page
• Contact form: Submit a request

Q: What are your support hours?
A: Our support team is available Monday to Saturday, 10 AM – 6 PM IST.